CARILION CLINIC PHARMACY MAIL-ORDER SIGN UP
No–cost mail-order service is only available to Carilion Clinic employees and their family members enrolled in Carilion’s health plan.
Prescriptions can be submitted via the following:
Carilion Clinic Pharmacy – Crystal Spring
Attn: Mail Order Pharmacy
2001 Crystal Spring Ave. Suite 101
Carilion Clinic Pharmacy – Crystal Spring
Attn: Mail & Specialty Pharmacy Services
Your physician can fax your 90-day prescription to: 540-853-0910
Your physician can e-scribe your 90-day prescription to: Carilion Clinic Pharmacy – Crystal Spring
FREQUENTLY ASKED QUESTIONS
Can anyone use Carilion Clinic Pharmacy’s mail-order service?
Yes - Free for Carilion Clinic employees and there is a small fee for non-Carilion employees ($4.99 fee)
How do I use Carilion Clinic Pharmacy’s mail-order service?
For new prescriptions, please follow these simple steps:
Step 1: Complete the form on page 1 and 2 of this document. You’ll need to complete a separate form
for each person who uses our mail-order pharmacy services.
Step 2: Submit the completed form and prescription(s) using the instructions at the bottom of page 2.
Do not tape or staple prescription(s) to this form. For existing prescriptions, we’ll call your previous pharmacy to have your prescription(s) transferred.
How do I get additional refills through Carilion Clinic Pharmacy’s mail-order service?
Once you’ve received your first 90-day supply, you will be able to complete the re-order form for subsequent refills.
Please visit CarilionClinic.org/pharmacy/mail-order for the re-order form.
How is confidentiality ensured?
Your privacy is a top priority. Carilion Clinic Pharmacy believes the confidentiality and
protection of customer and employee information is one of our fundamental responsibilities.
Is there a charge for postage?
For regular mail delivery, there is no charge for postage for Carilion employees.
There is a $4.99 fee if NOT a Carilion employee.
For overnight shipping there is a $20 fee added to the total cost of the order.
Who can I speak to if I have questions?
Please don’t hesitate to contact Carilion Clinic Pharmacy – Crystal Spring at 540-853-0905 or 855-479-6245,
Monday through Friday, 8:30 a.m. to 6:00 p.m. and one of our mail- order
pharmacy technicians will be happy to assist you.
